ARQS releases ReplyDesk, a free browser desk that keeps every customer email, message, call and review answered and followed up
ARQS has released ReplyDesk, a free browser tool that gives a small business one place to answer its customers.
FOR IMMEDIATE RELEASE
VANCOUVER, B.C., October 21, 2026 — ARQS has released ReplyDesk, a free browser tool that gives a small business one place to answer its customers. Requests arrive in many places: the shop inbox, the website contact form, a phone message someone wrote down, a direct message and a new online review. ReplyDesk brings them into a single queue, either pasted in one at a time, where it reads the From, Subject and Date lines of an email and spots an order number, or imported from a CSV file. Each request has a channel, the customer, a subject, the message, the time it came in, an owner, a priority and one of five statuses: new, open, waiting on the customer, follow-up due and resolved. Timers count from the received time against the owner's own targets, four hours for a first reply and two days to resolve in the sample, and the queue puts overdue requests and due follow-ups on top so the team can see who has each one and how long the customer has waited. Replies start from reusable templates with fields such as {first}, {name}, {order}, {owner} and {business}, and ReplyDesk suggests the best template by matching keywords in the subject and message, so a late-parcel email gets the order-status reply and a chipped mug gets the damaged-item reply. Empty fields stay visible in brackets so nothing goes out half-filled. ReplyDesk never sends anything: the owner edits the draft, copies it and sends it from their own email, phone or messaging app, then marks the first reply sent. Any request can become a dated follow-up, and open follow-ups export as a calendar file with reminders. The queue exports as a spreadsheet that is safe to open in Excel and can be imported again, the whole desk saves as a JSON file that opens later, and it prints for a morning huddle. ReplyDesk connects to no inbox, makes no AI call and uploads nothing; everything is saved in the browser, and a labelled fictional sample of a Summerland linen and pottery shop is loaded so every status and timer can be tried first. It is free and sits beside the ReplyDesk plan on arqs.ca.
Where to find it
- ARQS ReplyDesk: open the free desk
- ReplyDesk by ARQS
- ARQS Revenue Finder
- ARQS Openspot
- ARQS Software lab
About ARQS
ARQS builds practical AI systems, software, business intelligence, professional education, publishing, community initiatives and venture opportunities. ARQS is part of the ARQS.ca portfolio. More at ARQS.
About ARQS
ARQS (Adaptive Research Quantitative Solutions) runs ARQS.ca, one web address for AI software, business services, online learning, publishing and its portfolio of digital platforms. Products are sold through the ARQS Store; company news is in the ARQS Newsroom and on West Coast News product releases.
Media contact
ARQS · sales@arqs.ca · arqs.ca/contact
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