ARQSSOFTWARE
An empty boutique shop counter at golden hour with an open laptop, a stack of handwritten reply cards, a stoneware mug and a brass service bell, shelves of folded linen and pottery behind
ARQS ReplyDesk · customer-response desk · v1.0 · free browser tool

Every customer
gets an answer.

Bring emails, web forms, phone notes, messages and reviews into one queue. Give each one an owner, a priority and a reply timer, pull up the right template with the customer's name and order filled in, copy your reply, and set a follow-up so nothing slips. Free, and ReplyDesk never sends anything for you.

Open the deskHow it works
5channels in one queue
5statuses, with timers
.icsfollow-up reminders
Queue · reply · follow up

The customers who wait longest are rarely the angriest. They're the ones nobody owned.

A question in the shop inbox, a contact-form message, a voicemail someone jotted down, a DM, a new review. ReplyDesk puts them in one list, sorted by what is overdue first, so the team can see who has it, how long the customer has waited and what happens next.

Handwritten reply cards and envelopes tied with twine and lavender on an oak desk by a window, with a fountain pen, a wax seal, a brass bell and a cup of tea
Practice on fiction

Sample: a made-up Summerland linen and pottery shop.

Eight customer requests across email, the web form, a phone note, a direct message and a review, three owners, seven reply templates and three follow-ups. The shop, the people and the orders are invented so every status and timer has something to show on your first visit. Clear it and add your own, or import a CSV.

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One queue, clear owners

New, open, waiting on customer, follow-up due and resolved. Owner and priority on every request, first-response and resolution timers from your own targets, overdue flags on top.

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Replies that start ready

Reusable templates with {first}, {name}, {order}, {owner} and {business} fields. ReplyDesk suggests the best template from keywords in the message; you edit, copy and send it from your own email or phone.

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Follow-ups that happen

Turn any request into a dated follow-up and export reminders to your calendar as .ics. Export the queue as CSV, save the desk as JSON, or print it for the morning huddle.

The tool

Your customer-response desk

A labelled fictional sample is loaded. Requests, templates, follow-ups and settings are saved in this browser only.

Add a request: paste a message or fill in the form
What this is, and isn't. A free, rule-based response desk that runs in your browser. ReplyDesk connects to no inbox, makes no AI call and sends nothing: you paste or import requests, draft a reply from your templates, copy it, and send it yourself from your own email, phone or messaging app. Everything is saved in this browser only, so save a .json file to move it to another device. CSV import reads columns such as received, channel, customer, contact, subject, message, order, status, owner and priority. Read more about the ReplyDesk plan on the ReplyDesk page, and find more tools such as Revenue Finder, Openspot and the whole lab at ARQS Software.