ARQS has released Starwarden Ledger, catalogued as KODE-374, a browser tool for restaurants, clinics, trades and other local businesses that collect reviews on several sites and want one place to track them.
Users import review exports with a review ID, date and star rating, plus optional platform, location, reviewer, reply date and review text. Column names from Google, Yelp, Facebook, Tripadvisor, Trustpilot and similar exports are recognised, and duplicate rows or replies dated before the review are flagged.
Starwarden shows the average rating and a net rating, which is the share of four- and five-star reviews minus the share of one- and two-star reviews, broken down by platform, location and month. It also reports the response rate, how many negative reviews were answered and the median number of days to reply, and counts recurring complaint themes such as wait times, staff, price, quality and booking.
Unanswered reviews of three stars or fewer are listed worst first with their age, so a manager can see what needs a reply today. Replies are logged with a date, and every import and logged reply is kept in a hash-chained journal in the browser, so the history can be checked but not quietly rewritten. The tool does not connect to review sites or post replies.
Plans are listed at US$199 a month or US$1,990 a year. Online checkout is not open yet; buyers request access by email.
Details are on the Starwarden Ledger page, with pricing on the access page.
