ARQS has released Cartkeel Flow, catalogued as KODE-336, a browser tool for small online stores that want the routine follow-ups on their orders done on time without a paid automation platform.
Users import an orders export with an order number, date, customer email and total, plus optional payment status, fulfilment status, shipping date, country, tags and SKU. Column names from Shopify, WooCommerce, Square and Etsy exports are recognised.
Six flows come ready to use: a reminder for unpaid orders after two days, an escalation for orders that are paid but not shipped after three days, a review request a week after delivery, a VIP tag once a customer passes US$1,000 in spend, a win-back email for regulars who have not ordered in 90 days, and a manual hold on large first orders. Stores can switch each one off, or build their own rule from order and customer fields with a wait in days and an email, task, hold or tag.
The result is a dated action queue showing what is due today and what is coming later in the week. Email actions open in the store’s own mail app with the customer’s name, order number and total filled in. Each action is tied to its flow and order or customer, so once it is marked done it does not come back on the next import, and every import, flow change and completed action is kept in a hash-chained journal in the browser. ARQS says the tool never sends email or changes the store by itself.
Plans are listed at US$99 a month or US$990 a year. Online checkout is not open yet; buyers request access by email.
Details are on the Cartkeel Flow page, with pricing on the access page.
