Applications open for a planned May 2027 start.

The course catalog will be updated in January 2027.

September 2027 is the next planned intake and the fallback if May is not ready. There is no January 2027 new-student intake. Application / enrollment fee: $55.

Apply or ask a question · Intake dates and readiness

Course availability and existing applications

Available courses and confirmed start dates will be communicated before enrollment is finalized. Application receipt, fee payment, admission and enrollment are separate. Payment does not guarantee admission, a seat, a course start or immediate access.

Existing applications, receipts, payments and decisions remain valid records for individual review; applicants are not automatically cancelled or transferred. Winter continuing study, advanced placement or professional courses require separate approval.

Only offerings with completed release QA and verified learner delivery are approved for teaching. Course outlines, purchase links and release-candidate labels do not establish readiness. Internal course credits do not imply external accreditation, transfer credit, professional licensure or government-recognized degrees.

S16-C05 · FINANCE & OPERATIONS

SOP & Knowledge Base Engineering

Turn scattered business know-how into controlled SOPs, searchable knowledge and safer AI-ready retrieval systems. Build procedures people can execute, sources an assistant can ground to, and maintenance rules that keep both current.

8 substantive modules15 nominal learning hours1.5 ARQS Mastery CreditsReusable workbook + quick reference20-question assessment + capstone

$99 USDBuy now — $99 USD

Join Northline Technology Institute · AI Academy Open Student Portal Master Catalogue

WHAT YOU BUILD

A governed operating library that humans and AI can use.

The course covers process discovery, evidence capture, executable procedure writing, taxonomy and metadata, retrieval design, prompt-injection resilience, QA, version control and a controlled read-only knowledge-assistant pilot.

MODULE 1

Operating Knowledge Architecture

Separate policy, process, SOP, work instruction, checklist and reference material so authority and purpose stay clear.

MODULE 2

Process Discovery & Evidence Capture

Interview operators, observe real work, identify decisions and exceptions, and resolve conflicting sources before drafting.

MODULE 3

Write Executable SOPs

Define triggers, owners, prerequisites, observable steps, decision rules, exceptions, escalation, records and completion criteria.

MODULE 4

Knowledge Base Structure & Metadata

Design taxonomy, stable document IDs, ownership, confidentiality, review dates and canonical-source rules.

MODULE 5

AI-Ready Content & Retrieval

Structure knowledge for retrieval, build gold questions, require source grounding and make uncertainty an expected behaviour.

MODULE 6

Security, Privacy & Prompt-Injection Resilience

Apply least privilege, sensitive-data minimization, untrusted-content controls, human approval and rollback boundaries.

MODULE 7

QA, Testing & Maintenance

Test normal, ambiguous, conflicting-version and prohibited requests; govern revisions with owners, evidence and retesting.

MODULE 8

Build and Launch an AI Knowledge Assistant

Start read-only, limit sources and users, score retrieval quality, capture unanswered questions and expand authority only after evidence.

CAPSTONE

Build an AI-ready operations library.

Create a controlled mini-library for one real or synthetic business function and prove that both a human operator and a knowledge assistant can use it safely.

Five-process inventory plus three complete SOPs.
One work instruction, one checklist and a governed metadata register.
Twenty gold questions including conflicting-version, restricted-data and prompt-injection tests.
Read-only knowledge-assistant pilot or implementation plan with QA scorecard.
Change-management, review and rollback procedure.

Credential truth: ARQS Mastery Credits are internal, non-academic learning units. They do not represent college or university credit, licensure, accreditation or government-recognized degree authority.