Ordering, invoices, delivery & refunds.
This page explains the current customer process for ARQS intelligence products and services. It is written to make the buyer path clear without treating a checkout return page as proof of payment.
Payment and invoices
ARQS uses Stripe-hosted Checkout for current paid offers. Stripe processes the payment details; ARQS does not ask customers to send card numbers, security codes, passwords or bank credentials by email. Where invoice creation is enabled for the purchased offer, Stripe creates the invoice after a successful Checkout payment. Email delivery of Stripe receipts or invoices depends on the customer-email and account settings used for that order.
Order verification and delivery
A return to an ARQS thank-you or report page is not by itself proof that payment succeeded. ARQS verifies the Stripe order, product identity, payment state and the information submitted at checkout before fulfilment. Delivery timing is product-specific and depends on the required intake, source material and work needed to complete the order. Where an ARQS offer states a 48-hour delivery target, that clock begins only after confirmed payment and complete valid intake / requested source material. Products without a separately stated 48-hour target keep their own delivery terms.
Refunds, duplicate charges and non-delivery
If you believe you were charged twice, ordered the wrong product, did not receive the purchased deliverable, or ARQS cannot fulfil the paid order, contact ARQS before attempting another payment. We will verify the Stripe transaction and the fulfilment state first. Refund or correction handling depends on the circumstances of the order, whether personalized work has begun or been delivered, and any rights that apply under applicable law. Nothing on this page is intended to remove statutory consumer rights.
Order information and privacy
ARQS uses customer and order information that is reasonably necessary to verify the purchase, prepare the requested deliverable, provide it, provide invoice/support assistance, prevent duplicate fulfilment and maintain ordinary business records. Payment-card processing is handled by Stripe. Customers should not send sensitive payment credentials by email. Requests about access, correction or deletion of customer information can be sent to the contact address below; some records may need to be retained where required for legitimate business, tax, accounting, fraud-prevention or legal obligations.
Product limitations
ARQS intelligence products provide evidence-based research and planning context. They do not predict future disasters and do not replace emergency authorities or licensed engineering, geotechnical, insurance, forestry, legal or other professional advice where those services are required.
Contact ARQS
Email tocchet@icloud.com or call 1-250-289-4456. For an order question, include the product name, purchase date and Stripe receipt, invoice or Checkout reference if available. Never include full card numbers or security codes.
Last updated: September 13, 2026.