An empty, sunlit clinic reception desk in light oak and stone with a desk phone, a tablet calendar and white flowers, Okanagan Lake and hills through tall windows
ARQS Front Desk Playbook · free helper for AI Front Desk

Know what your
front desk says.

Set your hours, services, FAQs and when a call must go to a person. Get a ready call script, see how much of the week nobody answers the phone, fix what's missing with 14 checks, and export the intake pack an AI Front Desk setup needs. Free, and it sends nothing.

14readiness checks
24/7coverage map
.mdintake pack
Hours · answers · handoffs

Most missed calls happen when the desk is closed. Most bad calls happen when nobody wrote the answers down.

Whether a person, a voicemail or an AI receptionist picks up, the caller hears the same few things: your hours, what you offer, answers to the usual questions, and what happens when it's urgent. The Playbook puts all of that in one place and turns it into words the desk can say.

A reception counter in the evening with an open appointment book, a cordless phone, a brass desk bell and a glowing lamp, a lit town street and mountains through the window
Practice on fiction

Sample: a made-up Kelowna physio and massage clinic.

Hours with an evening and a Saturday, four services, six FAQs and four handoff rules, so the script, the coverage map and every check have something to show. Clear it and add your own.

☎

A call script in your words

Greeting, intake questions, booking lines for each service, every FAQ answer, handoff wording and an after-hours message, in the tone you pick. Copy it or download it.

◐

See the after-hours gap

A week map of staffed hours shows how many hours callers reach nobody, and the checks make sure urgent calls, bookings and on-call contacts are covered.

✓

Ready for setup

Export an intake pack with your business details, hours, services, FAQs and handoff rules: the information the ARQS AI Front Desk setup asks for, ready to send.

The tool

Your front desk playbook

A labelled fictional sample is loaded. Everything is saved in this browser only.

Week coverage

Readiness checks

    Call script

    
    

    Want calls answered around the clock?

    ARQS AI Front Desk is the paid, done-for-you service: ARQS configures an AI receptionist to your hours, services, FAQs, calendar and handoff rules. Bring this playbook to the setup.

    See ARQS AI Front Desk
    What this is, and isn't. A free, rule-based planning tool that runs in your browser. It answers no calls, connects to no phone system, makes no AI call and sends nothing: you copy or download the script and the intake pack. Everything is saved in this browser only; save a .json file to move it to another device. Never put passwords, API keys or card numbers in it. More free tools: ReplyDesk, AI Workflow Mapper and the whole lab at ARQS Software.