Where AI Fits in Your Business
Run a Time Audit, identify frequent word-heavy tasks, and keep humans in charge of exact figures, legal matters and sensitive decisions.
Northline Technology Institute Online University · AISB-120
AI for Small Business Owners
Save time on marketing, customer service and admin with everyday AI tools. Built for owners and managers who want practical AI they can put to work safely.
8 hours · self-paced6 modulesPractical business tasksCertificate of Completion
View CurriculumCourse CatalogueWHO IT'S FOR
Practical AI for real small businesses.
Designed for owners and managers of businesses with roughly 1–50 employees, including trades, retail, hospitality, professional services and home-based businesses. No paid software is required for the course tasks.
COURSE CURRICULUM
Six modules from first use to a 30-day action plan.
Teaching AI Your Business Voice
Create a reusable Business Profile covering customers, differentiators, tone, preferred language and key business facts.
Marketing with AI
Build a four-week content calendar and use AI for social posts, website copy, email marketing and responsible review responses.
Customer Service & Communication
Build a reviewed reply bank, handle difficult messages carefully, simplify explanations and draft wording around quotes and proposals.
Admin, Hiring & Operations
Use AI for job ads, procedures, meeting notes and planning while checking legal and safety material against current requirements.
Safe AI + Your 30-Day Action Plan
Apply SAFE: Screen your data, Always review, Fact-check, and Explain where appropriate—then build measurable weekly goals.
FINAL PROJECT
Your AI-Ready Business Kit
Complete a Time Audit, Business Profile, four-week content calendar, ten-answer reply bank, reusable admin prompt, and 30-Day AI Action Plan. The course rubric measures completeness, business fit, quality and accuracy, and safe use. A score of 70% or higher earns the Certificate of Completion.
LEARNING OUTCOMES
What learners leave with.
Marketing
Create social posts, website copy and email campaigns with a repeatable business voice.
Customer service
Draft FAQs, customer replies and review responses that are checked and personalized before use.
Administration
Accelerate job descriptions, procedures, meeting notes and planning.
Responsible use
Protect customer data, verify consequential facts and keep human judgment in control.